T&Cs
Terms and Conditions
These Terms and Conditions apply to all purchases of Goods (as defined below) which are sold by The Couture Club Limited (company number: 09321521) ("we", "us" "our" or "the Couture Club"). By placing an order on this website you agree to abide by these Terms and Conditions.
We reserve the right to change these Terms and Conditions at any time. Any such changes will take effect when posted on our website and it is your responsibility to read the Terms and Conditions on each occasion you use our website and your continued use of the website shall signify your acceptance to be bound by the latest Terms and Conditions. In these Terms and Conditions (the “Conditions”) the following words shall have their corresponding meaning:
“Buyer” or "you" the person(s), firm or company who purchases the Goods from the Couture Club.
“Goods” any goods agreed to be supplied to the Buyer by the Couture Club (including any part or parts of them).
“Delivery Date” the date on which the Goods are to be delivered as stipulated in the Buyer’s order and accepted by the Couture Club.
“Contract” any agreement between the Couture Club and the Buyer for the sale and purchase of the Goods, incorporating these Conditions.
1 Basis of Sale
1.1 The Buyer represents that information provided when placing its order is up-to-date, materially accurate and is sufficient for the Couture Club to fulfill the Buyer’s order.
1.2 The Buyer represents that it has legal capacity to enter into a Contract. To the extent legally permissible, no warranty, commitment or any other obligation should be assumed by the Buyer on the Couture Club’s behalf or on behalf of a Goods manufacturer, licensor or supplier without the Couture Club’s express prior written consent. Any rights you have (or that are implied) under consumer protection legislation within the United Kingdom, and which it is not legally permissible to vary, are unaffected by these Terms and Conditions and continue in force.
1.3 The Couture Club’s employees or agents are not authorised to make any representations concerning the Goods unless confirmed by the Couture Club in writing. In entering into the Contract the Buyer acknowledges that it does not rely on, and waives any claim for breach of, any such representations.
1.4 No variation to these Conditions shall be binding unless prior agreed in writing between the authorised representatives of the Buyer and the Couture Club.
1.5 Sales literature, price lists and other documents issued by the Couture Club in relation to the Goods are subject to alteration without notice and do not constitute offers to sell the Goods which are capable of acceptance.
1.6 If the Goods have not been received by the Buyer, or have been received but are defective, and have been returned to the Couture Club in the required condition and in accordance with any required timescales for such returns under applicable laws in the UK, or (if longer) within the time scales agreed between the Buyer and the Couture Club, the Buyer may be entitled to request that the goods are replaced or repaired, or request a refund of some or all of the price paid by the Buyer for the Goods. The Couture Club will not be liable for any other loss or damages, unless the loss or damages are caused by negligence, or are losses or damages that cannot be legally excluded or limited.
1.7 Any typographical, clerical or other accidental errors or omissions on the website or in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Couture Club shall be subject to correction without any liability on the part of the Couture Club. If we discover an error in the price of Goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the Goods, you will receive a full refund.
1.8 The Couture Club strives to ensure that the information on this site is as accurate as possible, but does not accept responsibility or liability for any inaccuracies.
2 Prices
2.1 All prices are inclusive of VAT where applicable. Costs of carriage are those applicable at the time, as advertised and noted at the point of order.
2.2 Confirmation of the order by the Buyer signifies acceptance of these charges.
2.3 We reserve the right to alter prices or cancel an order at any time prior to delivery.
3 Delivery
3.1 Delivery of the Goods shall be made by the Couture Club delivering the Goods to the place in the United Kingdom or outside the United Kingdom as specified in the Buyer’s order and/or the Couture Club’s acceptance as the location to which the Goods are to be delivered by the Couture Club.
3.2 The Delivery Date is approximate only and time for delivery shall not be of the essence unless previously agreed by the Couture Club in writing. The Goods may be delivered by the Couture Club in advance of the Delivery Date upon giving reasonable notice to the Buyer.
3.3 Where the Goods are to be delivered in installments, each delivery shall constitute a separate contract and failure by the Couture Club to deliver any one or more of the installments in accordance with these Terms and Conditions or any claim by the Buyer in respect of any one or more installments shall not entitle the Buyer to treat the Contract as a whole as repudiated unless the Buyer is entitled to do so under applicable laws in the UK.If the Buyer fails to take delivery of the Goods or any part of them on the Delivery Date and/or fails to provide any instructions, documents, licences, consents or authorizations required to enable the Goods to be delivered on that date, the Couture Club shall be entitled upon given written notice to the Buyer to arrange for the storage of the Goods and then notwithstanding the provision of Clause 8.1 of these Conditions risk in the Goods shall pass to the Buyer, delivery shall be deemed to have taken place (signed for or left in a safe place not signed for service) and the Buyer shall pay to the Couture Club all costs and expenses including storage and insurance charges arising from such failure.
3.4 Where you have requested delivery of your order to an EU country, the total cost of your order will not include UK VAT. However, it will include any taxes and duties levied by that EU country, which will be paid on your behalf by the Couture Club to the relevant local customs authorities.
Where you have requested delivery of your order to a non-EU country, the total cost of your order will not include UK VAT. Your order may be subject to taxes and duties which are applied when it reaches the delivery destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. We will not be liable or responsible if you do not pay any such import duties or taxes.
3.5 Over peak periods (Black Friday/promotions/Xmas) we may have to remove our Next day delivery option and Standard delivery times may increase from 3-5 working days to 3-7 working days.
3.6 VIP Delivery passes are non-refundable if used or after 14 days of purchase (unless they are defective).
3.7 Any delivery fees paid for international orders will not be refunded if the order is returned due to being unsuitable.
3.8 Purchased gift cards bought through our website are valid for a 12 month period, you will receive your gift card by email. This does not include gift cards issued for returns, these are valid for 6 months.
4 Damage/Loss in Transit.
4.1 Goods should be inspected on receipt and damage/shortages advised in writing to the carriers and the Couture Club within 5 days.
4.2 Damaged Goods must be retained for inspection at the Couture Club's discretion.
4.3 Before returning any damaged Goods to the Couture Club, the Buyer should first contact the Couture Club regarding such damaged Goods.
4.4 Non delivery of Goods must be advised in writing to the carriers and the Couture Club within 5 days of date of order.
4.5 If faulty Goods are received, the Couture Club must be contacted and provided with images, for a free return to be granted. These must then be returned within 30 days.
5 Returns
5.1 Returned Goods must be sent carriage paid if using own carrier.
5.2 To return an item from a bundle deal or 'buy x get y' promotion the entire order must be returned together.
5.3 The validity period of gift cards/discount codes issued for refunds will be a period of 6 months from the return date.
5.4 All UK returns MUST be registered on our returns portal to be accepted at our Warehouse.
6 Payment
6.1 Payment for the Goods and any applicable delivery charges can be made by any method shown on the Couture Club’s website at the time you place your order. Refunds will generally be made to your chosen method of payment.
6.2 Payment shall be due before the Delivery Date and time for payment shall be a fundamental term of any Contract, breach of which shall entitle the Couture Club to terminate the Contract immediately.
6.3 There will be no delivery until cleared funds are received (with the exception of business accounts where we have agreed credit facilities with you).
6.4 In certain circumstances we may require verification of identity and/or an address in order for us to comply with payment processing procedures. The following are considered acceptable forms of verification documentation. Identity (must be valid): 1. Current valid “full” passport; or 2. Provisional or full (photo) driving license; or 3. Government issued National Identity Card (for some countries) Address: 1. Copy of a recent utility or tax bill. The document must be no more than 3 months old. Mobile phone bills are not acceptable; or 2. An account or credit card statement from a bank we recognise. The statement should be the most recent available statement. Statements featuring a “care of” address are not acceptable. Non-bank cards, including gym cards, store cards and student cards are not acceptable; or 3. A recent mortgage statement from a lender known to us. The Couture Club reserves the right not to supply Goods without verification of identity and/or address.
The Company reserves the right to suspend further deliveries for non-payment by the Buyer for any Goods.
6.5 If, due to default in payment, the Couture Club incurs additional costs in collecting the debt such as legal or debt collection fees etc then the defaulting Buyer will be held liable for all of these costs.
6.6 If a gift card is used for full OR part payment against on an order and a refund is required, the refund will be processed in the same order payment was initially taken, with the gift card being first to refund against.
7 Risk and Title
7.1 Risk shall pass to the Buyer when the Goods are delivered to or collected by the Buyer or their agent.
8 Retention of Title
8.1 It is a term of the Contract for sale of any Goods herein that the Goods shall remain the property of the Couture Club until such time as payment in full has been received and cleared. In the event of any default in payment the Couture Club reserves the right to reclaim the Goods concerned.
9 Copyright
9.1 Unless otherwise stated, the design and layout of this website, and all the material published on this website, including text, graphics, photos, logos and attached documents, is the copyright of the Couture Club. You may not copy any materials from this website without prior permission from the Couture Club.
10 Links To Third Party Web Sites
10.1 From time to time this website may contain links to websites controlled by third parties. The Couture Club provides these links merely as a convenience. Access to other web sites is at your own risk and the Couture Club is not responsible for and does not endorse or accept any responsibility over the contents or use of these web sites.
11 Jurisdiction and Applicable Law
11.1 The Contract, these Conditions, and the use of www.thecoutureclub.co.uk is governed by English Law and the parties submit to the exclusive jurisdiction of the English Courts in any dispute which may arise concerning the Contract, these Conditions, or the use of www.thecoutureclub.co.uk.
12 Retail Outlets
12.1 Please note that pricing may vary between our retail stores and our E-commerce webstore.
13 Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
13.1 Pay in 30 days, Pay in 3 instalments – Further information and Klarna's user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy statement.
Klarna's Pay in 3 instalments and Pay in 30 days credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. T&Cs apply.
14 Discounts, promos and competitions
14.1 Discounts cannot be used in conjunction with any other offers or promotions and exclusions may apply.
14.2 Discount codes cannot be used on sale items, gift cards & are only valid on full price items unless stated by the Couture Club.
14.3 All Goods purchased from a sample sale may have potential imperfections, but this is due to Goods being of sample.
14.4 Single Use Coupon Codes: Some codes, such as UNiDAYS can only be used once. It may be that your promo code has already been used.
15 SMS/MMS MOBILE MESSAGE MARKETING PROGRAM (INCLUDING CART REMINDERS) TERMS AND CONDITIONS
(a). When you opt-in to the service, we will send you an SMS message to confirm your signup. (b). Our messaging service will be used for marketing communications (including company updates, events, sales, shopping cart reminders, etc.) (c). You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again. (d). If at any time you forget what keywords are supported, just text "HELP" to the short code. After you send the SMS message "HELP" to us, we will respond with instructions on how to use our service as well as how to unsubscribe. (e). We are able to deliver messages to the following mobile phone carriers: Major carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, MetroPCS, U.S. Cellular, Alltel, Boost Mobile, Nextel, and Virgin Mobile. Minor carriers: Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Symmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless). ***Carriers are not liable for delayed or undelivered messages*** (f). As always, message and data rates may apply for any messages sent to you from us and to us from you. Frequency of messages may vary. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. For all questions about the services provided by this short code, you can send an email to customer.services@thecoutureclub.co.uk
16 BACK IS STOCK NOTIFICATIONS COMMUNICATIONS TERMS AND CONDITIONS
By signing up for Back In Stock notifications, you agree to receive marketing communications, including updates, offers and product information from The Couture Club. You can unsubscribe at any time.
If you have any questions regarding privacy, please read our privacy policy: https://www.thecoutureclub.com/pages/privacy-policy
