All orders during Black Friday can be returned following our standard returns period of 14 days, or exchanged within the standard period of 28 days.
Do we still offer Next Day Delivery?
Yes, next day delivery is still available at checkout at an extra charge. Just make sure you select it before 12:00 GMT to guarantee your order arrives the following working day.
Our team will be working around the clock getting your orders ready, we are expecting to dispatch orders from our warehouse within 3 working days - you will get an email to notify you when your order has been dispatched.
If I'm a member will I get early access?
You will have to sign up to our Black Friday sale or be a clubhouse member for 18:00 access otherwise members will be granted access at 19:00 GMT.
What will be discounted?
Over 800 pieces will be in our black friday sale with up to 60% off. Some items will be excluded.
When will the Black Friday collection and restocks be launching?
Friday 29th November
London: 08:00 GMT
Amsterdam: 09:00 CET
New York: 03:00 EST
When will the Black Friday sale start?
Wednesday 27th November
London: 18:00 GMT
Amsterdam:19:00 CET
New York: 13:00
Will anything change on Black Friday?
This Black Friday, we’re dropping our biggest restock yet, along with new colour updates on some of our best-selling styles. Think Fluffy Knit, Burgundy, and CTRE. Stay tuned - more details coming soon.
Will responses be delayed during Black Friday?
With things extremely busy, we will get back to you as soon as possible. We will be working around the clock, but please do bear with us if you don't receive an immediate response – all enquires to our Customer Service team will be responded too.
Will Standard Delivery Times be the same as usual?
During the Black Friday period, please allow 5-10 working days for standard delivery, as demand will be higher than usual. Please allow the delivery window to pass before contacting customer service regarding your delivery. We appreciate your patience and understanding.
Will the site be closed at all?
Yes, on Wednesday, November 27th, the site will be closed ahead of our Black Friday sale. We’re making sure everything’s just right.
Will there be early access for Black Friday Sale?
If you sign up or our a clubhouse member, you’ll get first access at 18:00 GMT— one hour before members. At 19:00 GMT, members will get access and at midnight the site will be opened up to the general public. Want in early? Sign up here and secure your spot.
Will we expect checkout delays?
Whilst we don’t expect delays, you may experience a queue during checkout. Don't refresh the page as your will lose your position in the queue.
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